Volume 10 – 2020 (0002)

Marketing de influência e autenticidade: impacto no processo de compra da Geração Z

Mariana Mendes 1, and José Magano 1 and Cláudia Sousa e Silva 2

1 ISCET – High Institute of Business and Tourism Sciences, Porto, Portugal

2 Universidade de Aveiro, Portugal

To cite this text:

Mendes, M., Magano, J. & Silva, C. S. (2020), Marketing de influência e autenticidade: impacto no processo de compra da Geração Z, Percursos & Ideias, Vol. 10, pp. 16-27.

doi: 10.56123/percursos.2020.n10.16

View full text PDF

Abstract

At a time when more and more users of mobile devices and consumers spend more time online and on social networks, influencer marketing emerges as an effective and compelling marketing tool. However, its success depends, among other factors, on the influencers’ authenticity. This article reviews concepts and trends on authenticity and influencer marketing. It seeks to explore and analyze the attitude and the way Generation Z’ members react to influencers in the early stages of the buying process.

Keywords

Influencer marketing, Authenticity, Generation Z.

References

Assis, V. S. de; Ferreira, A. (2019), “Marketing de influência: A era do Digital Influencer”, in Anais do Encontro de Marketing Crítico da UESB, 3(1), pp. 1-11. Disponível em: http://www2.uesb.br/eventos/workshopdemarketing/wp-content/uploads/2018/10/VF-Marketing-de-Influ%C3%AAncia.pdf

Backaler, J. (2018a), “Then vs. Now: Influencer Marketing (Re-)Defined”, in Joel Backlaer, Digital Influence: Unleash the Power of Influencer Marketing to Accelerate Your Global Business, pp. 1-214. Disponível em: https://doi.org/10.1007/978-3-319-78396-3

Backaler, J. (2018b), “What’s Coming: The Future of Influencer Marketing”, in Joel Backlaer, Digital Influence: Unleash the Power of Influencer Marketing to Accelerate Your Global Business, pp. 1-214. Disponível em: https://doi.org/10.1007/978-3-319-78396-3

Barreiro, T.; Dinis, G.; Breda, Z. (2019). “Marketing de influência e influenciadores digitais: aplicação do conceito pelas DMO em Portugal”, in Marketing & Tourism Review, 4(1), pp. 1-19. Disponível em: https://doi.org/10.29149/mtr.v4i1.5702.

BERGER, J. (2013), Review of Contagious: Why things catch on, New York, NY: Simon & Schuster Paperbacks.

Beverland, M. B. (2005), “Grafting brand authenticity: The case of luxury wines”, in Journal of Management Studies, 42 (5), pp. 1003-1029. Disponível em: https://doi.org/10.1111/j.1467-6486.2005.00530.x

Beverland, M. B.; Farrelly, F. J. (2010), “The Quest for Authenticity in Consumption: Consumers’ Purposive Choice of Authentic Cues to Shape Experienced Outcomes”, in Journal of Consumer Research, 36(5), pp. 838-856. Disponível em: https://doi.org/10.1086/615047

Beverland, M. B.; Lindgreen, A.; Vink, M. W. (2008), “Projecting Authenticity Through Advertising”, in Journal of Advertising, 37(1), pp. 5-15. Disponível em: https://doi.org/10.1017/CBO9781107415324.004

Biaudet, S. (2017), Influencer Marketing as a Marketing Tool – The Process of creating an Influencer Marketing Campaign on Instagram. Disponível em: https://www.theseus.fi/bitstream/handle/10024/134139/Biaudet_Sofie.pdf?sequence=1&isAllowed=y

Bradley, D. (2016), “The New Influencers”, in Investment Advisor, 36(24), pp. 198-202. Disponível em: https://acces.bibl.ulaval.ca/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=119574398&lang=fr&site=ehost-live%0Ahttps://acces.bibl.ulaval.ca/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=114888918&lang=fr

Brill, P. (2019), “A closer look at Generation Z”, in Gifts & Decorative Accessories, 120(1), pp. 43-51.

Brown, D.; Hayes, N. (2008), “Influencer Marketing Who really influences your customers?”, in Journal of Chemical Information and Modeling, vol. 53. Disponível em: https://doi.org/10.1017/CBO9781107415324.004

Bruns, I. (2018), ‘ Perceived Authenticity ’ and ‘ Trust ’ in Social Media driven Influencer Marketing and their influence on intentions-to-buy of 18-24-year-olds in Ireland, Master Thesis in Business Administration in Marketing, Dublin: Dublin Business School. Disponível em: https://esource.dbs.ie/bitstream/handle/10788/3536/mba_bruns_i_2018.pdf?sequence=1&isAllowed=y  

Carlzon, J. (2001), Moments of Truth. Massachusetts, MA: Harper Business.

Cialdini, R.; Trost, M. R. (1998), “Social influence: social norms, conformity, and compliance”, in D.T. Gilbert & S.T. Fiske. The Handbook of Social Psychology, edited by Gardner Lindzey and Elliot Aronson, 4th ed., Boston, MA: Oxford University Press.

Cruz, M. (2016), Generation Z: influencers of decision-making process. The influence of WOM and Peer Interaction in the Decision-Making Process. (March), Tese de Mestrado em Marketing, Porto: Universidade Católica Portuguesa.

Deges, F. (2018), Quick Guide Influencer Marketing, Wiesbaden: Springer Gabler.

Desai, S. P.; Lele, V. (2017), “Correlating Internet, Social Networks and Workplace – a Case of Generation Z Students”, in Journal of Commerce and Management Thought, 8(4), pp. 802-815. Disponível em: https://doi.org/10.5958/0976-478x.2017.00050.7

Dimock, M. (2019), “Defining generations: Where millennials end and generation Z begins”, in Pew Research Center, pp. 1-7. Disponível em: https://www.pewresearch.org/fact-tank/2019/01/17/where-millennials-end-and-generation-z-begins/

Fine, G. A. (2003), “Crafting authenticity: The validation of identity in self-taught art”, in Theory and Society, 32(2), pp. 153-180. Disponível em: https://doi.org/10.1023/A:1023943503531

Fritz, K.; Schoenmueller, V.; Bruhn, M. (2017), “Authenticity in branding – exploring antecedents and consequences of brand authenticity”, in European Journal of Marketing, 51 (2), pp. 324-348. Disponível em: https://doi.org/10.1108/EJM-10-2014-0633

Fromm, J.; Read, A. (2018), Marketing to Gen Z – The rules for reaching this vast and very different generation of influencers¸New York, NY: American Managament Association.

Gilmore, J. H.; Pine, B. J. (2007), Authenticity: what consumers really want, Boston, MA: Harvard Business School Press. Disponível em: https://doi.org/10.5860/choice.45-6277

Gladwell, M. (2000), The tipping point: how little things can make a big difference, New York, NY: Hachette Book Group.

Glucksman, M. (2017), “The Rise of Social Media Influencer Marketing on Lifestyle Branding: A Case Study of Lucie Fink”, in Elon Journal of Undergraduate Research in Communications, 8 (2), pp. 77-87.

Hulyk, T. (2015), “Marketing to Gen Z: Uncovering a New World of Social Media Influencers”,  in Franchising World (December), 47(12), pp. 33-35.

Johansen, I. K.; Guldvik, C. S. (2017), Influencer Marketing and Purchase Intentions, Master Thesis in Marketing and Brand Management, Bergen: Norwegian School of Economics.

Kennick, W. E. (1985), “Art and Inauthenticity”, in The Journal of Aesthetics and Art Criticism. 44(1), pp. 3-12. Disponível em: https://doi.org/10.2307/430535

Lecinski, B. J. (2011), “Winning the Zero Moment of Truth”, in Google, 75. Disponível em: https://doi.org/10.2501/JAR-54-2-200-204

Moore, A.; Kim, H. M. (2018), “Influencer Marketing : Influentials’ Authenticity , Likeability and Authority in Social Media”, in International Textile and Apparel Association (ITAA) Annual Conference Proceedings, pp. 1-4.

Oh, H. et al. (2019), “The effect of brand authenticity on consumer-brand relationships”, in Journal of Product and Brand Management, 28(2), pp. 231-241. Disponível em: https://doi.org/10.1108/JPBM-09-2017-1567

Pastore, A. (2020), “You Can’t Fool Generation Z”, in WWW: Women’s Wear Daily, 3/9/2020, pp. 18-18.

Perini, R. D. L. (2016), “ZMOT (Zero Moment Of Truth): O estudo das gerações e do comportamento do consumidor”, in Connexio, Revista Cientifica Da Escola de Gestão e Negócios, 5(2), pp. 29-45.

Postrel, V. (2004), The substance of style – How the rise of aesthetic value is remaking commerce, culture and consciousness. Harper Collins Publishers: New York, NY.

Prado, L. Á.; Frogeri, R. F. (2019), “Marketing de Influência – um novo caminho para o Marketing por meio dos Digital Influencers”, in Interação – Revista de Ensino, Pesquisa e Extensão, 19(2), pp. 43-58. Disponível em: https://doi.org/10.33836/interacao.v19i2.136

Salminen, K. (2018), Creating Influencer Marketing Campaign in Social Media, Tese do Programme International Business Administration, specialization Marketing, Tallinn: Tallinn University of Technology.

Sammis, K.; LINCOLN, C.; POMPONI, S. (2015), Influencer Marketing For Dummies, Hoboken, NJ: John Wiley & Sons.

Sheth, J. N.; Parvatiyar, A. (1995), “The Evolution of Relationship Marketing”, in International Business Review, 4(4), pp. 397-418.

Schroth, H. (2019). “Are you ready for gen Z in the workplace?”, in California Management Review, 61 (3), pp. 5-18. Disponível em: https://doi.org/10.1177/0008125619841006

Solis, B. (2013), What’s the Future of Business: Changing the Way Businesses Create Experiences, Hoboken, NJ: John Wiley & Sons.

Truelove, C. (2018), “The incoming tide of Generation Z”, in AMA Quarterly, Spring 2018, pp. 43-46.

Veiga, A. D. C. (2017), Quando a Autenticidade da Marca Falha: Impactos na Perceção do Consumidor sobre a Responsabilidade Social, Tese de Mestrado em Gestão, Porto: Universidade Lusíada. Disponível em: http://repositorio.ulusiada.pt/handle/11067/3713

Weber, L. (2019), Authentic Marketing_ How to Capture Hearts and Minds Through the Power of Purpose, Hoboken, NJ: John Wiley & Sons.

Westbrook, R. A. (1987), “Product/Consumption-Based Affective Responses and Postpurchase Processes”, in Journal of Marketing Research, 24(3), pp. 258-270. Disponível em: https://doi.org/10.2307/3151636

Zietek, N. (2016), The characteristics and components of fashion influencer marketing, Master thesis, Borås: University of Borås, Faculty of Textiles, Engineering and Business.